Refund policy

RETURN & REFUND POLICY

At ASCEND Men’s Essentials LLC, we stand behind the quality of our grooming products and want every customer to be satisfied with their purchase.

Returns

Due to the personal care nature of our products, opened or used grooming products cannot be returned for health and safety reasons.

We accept returns on unopened and unused products within 30 days of delivery. Items must be in their original packaging and in the same condition received.

To start a return, please contact us at:

ASCEND Men’s Essentials LLC
2209 E Baseline Rd
Suite 300-267
Upland, CA 91784
Email: [Insert Customer Service Email]
Phone: (909) 285-4508

Please include your order number, name, and reason for your return request.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund. Approved refunds will be issued back to the original payment method.

Shipping costs are non-refundable unless the return is due to an error by ASCEND Men’s Essentials LLC.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the product and packaging so we can make it right.

Exchanges

We replace products only if they arrive damaged, defective, or incorrect.

ASCEND Men’s Essentials LLC reserves the right to refuse returns that do not meet our return requirements.